Careers

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Your Drive starts hereIf you’re crazy passionate about cars, if hard work is your fuel & determination is what drives you, then we’re looking for you.

Pursue your passion for auto industry with us and grow as much and as fast as you can. We encourage innovative thinking coupled with proactive approach. At Shivam Autozone, it is all about team work in an energetic and cheerful environment.

Come, Live the change with us!

Opportunities:

Service Customer Care Executive at Nalasopara

DUTIES AND RESPONSIBILITIES:

1) Serve Customer by providing Vehicle service due to information.
2) Resolve Vehicle or service problems by clarifying the customer’s complaints.
3) Determining the cause of problem; Selecting and explaining the best solution to solve the problem.
4) Expediting correction or adjustment, following up to ensure resolution.
5) Report to the Customer care manager regarding reviews, analyses, objectives, and planned activities
6) Maintaining Details & Records of Customers in the software.

SKILLS:

1) Superior Written and Verbal Communication Skills.
2) Basic Computer Literacy, Microsoft Office.
3) Documentation Skills, Listening Phone Skills, Resolving Conflict, Analyzing information & Multi-tasking.
4) Self-motivated and flexible to work with negligible supervision.
5) Firm work attitude.

  • Experience: Preferably 1 Year of Automobile Experience. Freshers can also apply
  • Vacancies: 2
  • Qualification: Minimum HSC

Apply Now


Relationship Manager

DUTIES AND RESPONSIBILITIES:

Figure out customers' needs by listening and asking questions.
Perform walk-around with new and old customers and demonstrate features of suitable vehicles.
Effectively close sales.
Ensure that customers understand the vehicle’s operating features, paperwork and warranty.
Establish and maintain follow-up system, which encourages repeat business cum referrals.
Report to the sales manager regarding reviews, analyses , objectives, and planned activities.
Participate in sales meetings and training provided by the dealership and manufacturers.
Review sales statistics and plan more effectively to improve sales.

SKILLS:

Good written and verbal communication along with effective customer servicing skills.
Excellent problem solving and organization skills.
Self-motivated and flexible to work with negligible supervision.
Positive outlook.

  • Experience: Minimum 1 Year of Automobile Experience
  • Vacancies: 11
  • Qualification: Minimum Graduate or Diploma

Apply Now


Lobby Hostess / Receptionist

DUTIES AND RESPONSIBILITIES:

Ensure that the Customer data is being captured.
Assisting & engaging the customer while he/she is at the Navigation Portal.
Ensure that all customers are attended without any delay.
Greeting the customer, both at the time of arrival and departure.
Ensure that all queries of the customers have been addressed.
Basic understanding of all MSIL products & offerings so that they can clear any doubts of customers.
Should access the feedback, resolve & escalate any issues if required.
Should be well versed with all MSIL policies (Schemes/Offers etc.)
Ensure that customer requirements are met and excellent services are provided.
Ability to handle heavy workloads and take on added responsibilities if required.
If customer is with kids, ensure kids are engaged in activities like puzzle etc.

SKILLS:

Knowledge about products.
Knowledge of allied business and overall dealership functioning would be an added advantage.
Good Communication skills & fluency in English is required.
Good Interpersonal skills are an integral part of the role.
Should be very patient and should possess good listening and understanding skills.
Good networking within dealership (GM/SM/TL/DSE)

  • Experience: Females with minimum 1 year of experience in Auto / Service/ Hospitality Industry.
  • Vacancies: 2
  • Qualification: Any Graduate

Apply Now


Assistant Marketing Manager

• Handling Agency for Creative, SEO & Paid Campaigns.
• Budgeting & Strategizing Marketing Campaigns for the brand building & Leads generation
• Instore Branding
• Planning & Executing ATL & BTL activities including on-ground events
• Planning, developing, implementing & managing the overall digital & traditional marketing for Shivam AutoZone.
• Managing & Optimising Brand Websites, Social media pages, Google My Business pages, YouTube Channel & other digital platforms.
• Responsible for ORM of Shivam AutoZone.
• SMS Marketing, WhatsApp Marketing, & Email Marketing.
• Developing, Implementing SEO, SEM, PPC, and other media Advertisements for the brand.
• Conducting in-house paid campaigns through Facebook, Google My Business, PPC & YouTube Ads
• Measuring, Analysing, and Reporting on the performance of all digital marketing campaigns to top management
• Co-ordinations & Corporate Marketing Communications with the OEM, Maruti Suzuki.
• Overlooking Hyperlocal Campaign, Take approvals from the parent company, Maruti Suzuki, and maintaining Claims for the campaign
• Managing & training in-house digital & traditional Marketing Team.
• Managing vendors for execution of Newspaper ads, Scroll Cable ads, Hoardings & other Marketing collateral.

Desired Skill Set:
1. Soft Skills with strong team management skills
2. Managerial skills with ability to work across teams
3. Tech Savvy, updated on digital trends & good in research on Google
4. Ability to analyse data and marketing bent of mind
5. Strong Communication Skills

  • Experience: 3-5 Years
  • Qualification: Graduate / MBA in Marketing / Digital Marketing Certification

Apply Now